Shipping & Returns

Shipping & Handling

All orders placed will be packed and shipped the following business day. In some circumstances, orders will be shipped out the same day via USPS Priority mail.

Pre-Orders

Items that are pre-ordered will ship out as soon as possible.

Reach out to us @718-450-4146 if you ordered both in-stock and pre-ordered items and would like the in-stock product to be shipped out first. Additional shipping fees may apply. 

Returns

*ALL AIRGUN & AMMO SALES ARE FINAL*

Adapters & Accessories 

  • Within 30 days of receipt of your order, you may return most items in original packaging.
  • Items that are used, not in original packaging, or otherwise not in new and sellable condition cannot be returned without prior authorization from an representative. If approved, a restocking fee of 15% applies.
  • Shipping charges are non-refundable. Customer is responsible for shipping returned merchandise, and product should be packaged safe and insured. Any damage that occurs in return shipping is the responsibility of the customer. 

Airguns

  • All Airguns are inspected and tested prior to being shipped out to the customer. After receiving your product, please test to assure its functioning properly. The customer has 48-hours after receiving the product to notify us of any missing parts or shipping damages. In the case of manufactured defects, The Pellet Shop will repair or replace the product. All refunds will be issued as store credit and we must be notified within 15 days of delivery. 

  • If the product has warranty defects within 45 days of purchasing, The Pellet Shop will cover the shipping cost both ways for warranty work. After 45 days, The customer is responsible for the shipping the product to us and The Pellet Shop will cover the return cost. 

  • Items that are used, not in original packaging, or otherwise not in new and sellable condition cannot be returned without prior authorization from an representative. If approved, a restocking fee of 25% applies.

  • All products will have to pass a thorough examination if the item is sent back. In the case of customer misuse or human fault, we reserve the right to refuse or withhold a percentage of the return. 
  • Shipping charges are non-refundable. Customer is responsible for shipping returned merchandise, and product should be packaged safe and insured. Any damage that occurs in return shipping is the responsibility of the customer. 


Sales Tax

Sales tax will be collected within the state of NY. 

 

By ordering from www.ThePelletShop.com you represent and warrant that you are 18 years of age or older, you know and are in compliance with all laws in your state, county and city and fully comply with them, and that all other information you provide to us is accurate and complete.